Chief Protective Services Inc. has spent the past twenty years building our reputation on our ability to exceed our customer’s expectations and provide extraordinary customer service to those we represent.
Our management team consists of highly experienced hospitality professionals, safety and risk specialists, event coordinators, and individuals who have worked for 5 Star Resorts, Fortune 500 Firms, and some of the most elite companies in the world. Allow our over 250 years of combined hospitality experience to serve you and your hospitality needs.
Our Concierge Team will create a customized program honoring your brand and public perception goals while enhancing the customer experience so that your property earns the reputation necessary to achieve exclusivity within your market.
Allow us the opportunity to exceed your expectations and provide you with the level of service you should expect and deserve.
Standard Concierge Services include but are not limited to…
- Access Control
- Monitoring CCTV System
- Fire Panel Monitoring & Response
- Air Travel/Airport Transfers
- Taxi Services
- Limousine Services
- Business Support Services
- Key Control Management
- Child Care Service Referrals
- Golf and Tee Time Reservations
- Fine Dining/Preferred Seating
- Concert & Sport Tickets
- Pet Service Referrals
- Wake up calls
- Conference and Banquet Coordination
- Tour Services
- Appointment Setting & Confirming
- Home Maintenance
- Key Date Reminders
- Senior/ Dependent Care
- Spa and Salon Treatments
- Personal Care Services
- Car Rental
- Package Handling
- Active Building System
This list represents services typically requested. All our Concierge Programs are tailored to meet the needs of each client and may vary based on said client’s needs.
What’s your customer’s first and last impression?
“I feel confident in the fact that my customers will see our Lobby Ambassador when they enter and exit our facility. I feel confident because I know that Chief Protective Services has high standards in their staff selection and has consistently left a great impression on our staff and our visitors. I would recommend Chief to any person who desires consistent high quality customer care.” -Renne White, Monster Energy Co.
At Chief Protective Services, Inc. we understand the old saying “you only have one chance at making a first impression.”
In fact, we believe that every interaction we have is equally important and represents another opportunity to provide an excellent customer service experience. This is why all of our personnel are carefully screened, background checked, and trained with the intention to provide our valued customers with the highest standard of customer service.
Our programs are designed to complement each customers brand, style, and image. Whether it be your company’s CEO, a vendor, a guest, or a resident, we train each of our staff members to provide each individual with an experience that will promote the company pride and the desire to return.
Allow our decades of experience, current technology, and a team of dedicated professionals the opportunity to make you the envy of your competition.
Our concierge services are customized based on our customer’s needs. We can customize plans based on the needs of your residents and ensure that we screen and select only the best vendors to provide said services and help us to achieve our goal which is to exceed each customer’s expectations at every opportunity. Our staff will receive expert training in the provision of customer service by experts that have trained for companies such as Disney, Marriott Hotels, The Westin, Monster Energy Company, and other reputable firms.
Also, ask your consultant about our “Secret Shopper Program”. This is just one of the many programs we have in place to test and ensure the provision of excellent service.
Please speak with your security consultant to customize a plan that will meet your needs and exceed the expectations of your patrons.